Privacy Policy
Last updated: 30 September 2026
Identity and Role of the Data Controller
eventglowup acts as the data controller for the personal data processed through this website and our course services. We are responsible for deciding how and why your personal information is used in connection with our specialised training programmes on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom and you can reach us at [email protected] or 01494 671234 for any data protection enquiries.
Scope of This Privacy Notice
This notice applies to all visitors to our website, individuals who enquire about or enrol in our courses, participants in live production training sessions, and anyone who interacts with our commercial services based in the United Kingdom. It covers data collected online, through contact forms, during course registration, and in the course of delivering educational content. It does not apply to third-party websites that may be referenced in general terms.
Categories of Personal Data and Sources
We collect personal data directly from you when you complete forms, register for courses, or communicate with us. This includes identification details such as your name and contact information, professional background including employment history relevant to broadcasting or production roles, payment information for course fees, and technical data such as IP addresses and device identifiers. We may also receive information from payment processors or training partners where necessary to fulfil course delivery. No data is obtained from public sources without your prior involvement.
Purposes of Processing and Legal Bases
Personal data is processed for several distinct purposes, each with its own legal basis under UK GDPR. Course enrolment and delivery rely on contract necessity to provide the specialised training you have requested. Marketing communications about upcoming live production courses are based on your consent or legitimate interests where appropriate. Website analytics and service improvement use legitimate interests to maintain and enhance our offerings. Legal compliance, such as tax records or responding to regulatory requests, is processed under legal obligation. Each purpose is limited to what is strictly required.
Requirement to Provide Data and Consequences
Providing certain personal data is necessary to register for and participate in our courses. If you do not supply identification, contact details, or payment information, we cannot process your enrolment or deliver the training. Optional data, such as feedback on course content, may be provided voluntarily and will not affect your access to services. We will always inform you at the point of collection whether information is mandatory.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to support essential functions, remember preferences, and gather anonymous usage statistics. These practices are governed by the Privacy and Electronic Communications Regulations. Full details, including how to manage your preferences, are set out in our separate Cookie Policy which is accessible from the site-wide cookie banner and footer.
Processors, Recipients and Disclosures
We engage trusted service providers to support our operations, including payment processors for course fees, cloud hosting providers for website and course materials, and administrative tools for managing student records. These processors act only on our instructions and under appropriate contracts. We may disclose data where required by law, such as to regulatory bodies or in response to valid legal requests. No sale of personal data occurs.
International Transfers of Personal Data
Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally we rely on appropriate safeguards such as standard contractual clauses approved by the UK Government or adequacy decisions where applicable. We assess each transfer to ensure an equivalent level of protection is maintained.
Data Retention Periods
Personal data is retained only for as long as necessary for the purposes described. Course enrolment records are kept for seven years to meet accounting and legal requirements. Marketing consent records are retained until you withdraw consent or for a maximum of two years after last interaction. Technical logs are deleted within twelve months. Specific retention criteria are documented in our internal data retention schedule.
Security and Data Minimisation Practices
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. These include encryption of sensitive information, access controls, and regular staff training. We apply data minimisation principles so that only the information needed for each purpose is collected and processed. While we take reasonable steps, no security measure can guarantee absolute protection.
Your Data Subject Rights
Under UK GDPR you have the right to access the personal data we hold about you, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise these rights please contact us at [email protected] or 01494 671234. We will respond within one month and may request additional information to verify your identity.
Withdrawing Consent and Objecting to Marketing
Where processing is based on consent you may withdraw it at any time by contacting us or using the unsubscribe mechanism in our emails. You also have the right to object to processing based on legitimate interests, including direct marketing and any profiling we may conduct to tailor course recommendations. Withdrawal will not affect processing that occurred before the withdrawal.
Right to Complain to the Supervisory Authority
If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection. Contact details and guidance are available on the ICO website. We encourage you to contact us first so we can address your concerns directly.
Children and Age Restrictions
Our courses are intended for adults aged eighteen and over who are pursuing professional development in live production and broadcasting. We do not knowingly collect personal data from children under eighteen. If we become aware that data from a minor has been collected we will delete it promptly.
Automated Decision-Making and Profiling
We do not use automated decision-making that produces legal or similarly significant effects. Limited profiling may occur for internal analytics to improve course content, but it does not result in decisions affecting individuals and you may object as described above.
Changes to This Privacy Policy
We review this policy regularly and will update it when our practices or legal requirements change. The last updated date appears at the top of this page. Continued use of the website after changes constitutes acceptance of the revised policy. Material changes will be highlighted where practicable.