Payment and Refund Policy

Last updated: 30 September 2026

Scope of the Policy and the Services It Covers

This Payment and Refund Policy applies to all bookings and purchases made through eventglowup for specialised courses in live production decks and control rooms. These include training in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both in-person and online delivery formats offered to customers located in the United Kingdom. It sets out the terms under which payments are accepted, contracts are formed, and refunds may be granted. Customers should read this document carefully before completing any booking, as it forms part of the contractual relationship with eventglowup.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate unless otherwise stated. Course fees are fixed at the time of booking and cover tuition, access to training materials, and where applicable, venue costs for practical sessions. Additional charges may apply for optional extras such as certification exams, extended access to recorded sessions, or specialised equipment hire. Any such extras will be itemised separately before payment is authorised. eventglowup reserves the right to adjust prices for future bookings, but confirmed orders remain at the price agreed at the point of contract formation.

Accepted Payment Methods, Authorisation and Security

Payments may be made using major credit and debit cards, bank transfers, or other secure gateways displayed at checkout. All transactions are processed through PCI-DSS compliant providers to ensure cardholder data is protected. Authorisation occurs immediately upon submission of payment details, and funds are held until the order is confirmed. eventglowup does not store full card details on its systems. Customers will receive an email confirmation once payment has been successfully authorised. In cases of international cards, additional verification steps may be required by the card issuer.

Order Confirmation and Contract Formation

A binding contract is formed only when eventglowup sends written confirmation of the booking, typically by email, following successful payment. This confirmation includes course dates, location or access details, and a summary of the purchased services. Until this confirmation is received, no contract exists and any payment held will be returned if the booking cannot be accepted. Customers are advised to retain all confirmation emails for their records.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have a 14-day cooling-off period from the date of contract formation during which they may cancel without penalty, provided the course has not yet commenced. For digital content or online courses where access is granted immediately, this right may be lost once delivery begins. Cancellations must be notified in writing to [email protected]. Courses scheduled to start within the cooling-off period may still be cancelled, but refunds will be subject to the terms outlined below.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where cancellation occurs within the cooling-off period or where eventglowup is unable to deliver the course due to unforeseen circumstances. No refund will be provided for cancellations made after the course has started, for non-attendance without prior notice, or for changes of mind once materials have been accessed. Promotional or discounted bookings may carry additional restrictions. Deposits paid to secure places on high-demand courses are generally non-refundable after the cooling-off period expires.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must contact eventglowup in writing via email to [email protected] or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. The request should include the booking reference number, full name, contact telephone number 01494 671234, date of purchase, and a clear statement of the reason for cancellation. Supporting evidence, such as proof of non-delivery, may be requested. Requests should be submitted as soon as possible after the decision to cancel is made.

Inspection, Approval, Rejection and Notification of the Refund Decision

Upon receipt of a refund request, eventglowup will acknowledge it within five working days and conduct an assessment against the eligibility criteria. Customers will be notified of the decision by email within ten working days. Approved refunds will proceed to processing, while rejected requests will include an explanation of the reasons and any available alternatives such as course transfer. Customers may appeal a decision by providing additional information within seven days of notification.

Refund Method, Processing Time and When Funds Reach the Customer

Refunds are issued using the original payment method wherever possible. Processing typically takes between five and ten working days after approval, though bank transfer refunds may require additional verification. Customers should allow up to fourteen days for funds to appear in their account, depending on their financial institution. eventglowup will provide a reference number for tracking the refund transaction.

Special Rules for Digital Content, Subscriptions and Promotional Offers

For online course modules or recorded content, access is granted immediately upon payment, which may limit cancellation rights once streaming or downloading begins. Subscription-based access to ongoing training materials is billed in advance and may be cancelled at the end of the current billing period. Promotional offers such as early-bird discounts are non-transferable and refunds are calculated on the net amount paid after any discount.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, the booking will not be confirmed and the customer will be notified to retry with alternative details. Duplicate charges will be investigated and refunded promptly once verified. Chargeback requests are treated as disputes and may result in temporary suspension of access pending resolution. Suspected fraudulent activity will be reported to the relevant authorities and may lead to permanent refusal of service.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect any statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. Customers retain the right to pursue claims through the courts or alternative dispute resolution if they believe their rights have been infringed. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraud.

Contact Route, Policy Changes and Last-Updated Date

Questions regarding this policy should be directed to [email protected] or 01494 671234. eventglowup may update the policy from time to time to reflect changes in law or business practices. The current version will always be available on the website, and material changes will be communicated to existing customers where appropriate. This document was last updated on 30 September 2026.